Question 1

Hours of Operation

Accepted Answer

Appointments only. Please refer to booking link for availability.

Please note: All payments must be made before services are rendered.

Question 2

What is a virtual care visit?

Accepted Answer

A virtual medical visit, also known as telemedicine or telehealth visit, is a healthcare appointment conducted remotely using video conferencing, phone calls, or other digital communication tools. Virtual medical care visits allow patients to receive medical consultation, diagnosis, and treatment recommendations from a healthcare provider without needing to visit a clinic or hospital in person.

Question 3

Will my information be kept private?

Accepted Answer

Telehealth visits are neither recorded by video or audio. Stone Integrated Healthcare services are HIPAA compliant and follow strict patient and provider confidentiality agreements to keep your personal information safe.

Question 4

When should virtual care NOT be used?

Accepted Answer

Virtual care should not be used while driving. Virtual care cannot be used for all medical issues such as: In a medical emergency or when you need to be assessed by a provider in person, a suspected broken bone, wounds that may require stitches or surgery, examination of sensitive area (e.g., genitals).

Question 5

Will I receive a prescription?

Accepted Answer

Our provider can electronically send prescriptions to the pharmacy of your choice. Please note that certain medications such as narcotics, controlled substances, pain medications, or sample medications will not be prescribed.

Question 6

What if I do not want to use or have health insurance?

Accepted Answer

If you do not want to use or have health insurance the out of pocket cost for a visit is $100.00. You can pay with credit, debit, federal spending account (FSA), or health savings account (HSA) cards. Insurance is not required for a visit.

Question 7

How do I prepare for my virtual visit?

Accepted Answer

To ensure your visit goes as plan make sure your device is connected to a stable and strong internet connection. If you are disconnected the provider will attempt to reconnect with you again. If you are in your car, please make sure you are not driving during your visit. Find a private space with good lighting.

Question 8

What testing service do you provide?

Accepted Answer

Testing for flu, covid, strep can require an in- person appointment. In-person appointments are limited and vary depending on reported symptoms.

Question 9

What if I need an in-person appointment?

Accepted Answer

Currently, all medical services are rendered via telehealth. If an in-person appointment is required after review of the healthcare screening, you will be notified and scheduled accordingly.

Question 10

Can I cancel or reschedule my appointment?

Accepted Answer

Yes, you have the option to reschedule or cancel your appointment. Please keep in mind that appointments are limited and vary.

Frequently Asked Questions